At America S Service

Pub Date : 1988 | Author : Karl Albrecht | Publisher : McGraw-Hill Professional Publishing

ISBN 10 : UOM:39015013912129
ISBN 13 :

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of ..

Le Service Global

Pub Date : 1997 | Author : Hervé Mathe | Publisher : Editions Maxima

ISBN 10 : 2840010798
ISBN 13 : 9782840010791

La rivalité entre les sociétés de service connaît un formidable accroissement. L'arrivée de nouveaux acteurs internationaux et les opérations de rapprochement conduites dans ..

Service Management 2000

Pub Date : 1999 | Author : Karl Albrecht | Publisher : American Society for Training and Development

ISBN 10 : 1562862391
ISBN 13 : 9781562862398

This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and ..

Service America

Pub Date : 1985 | Author : Karl Albrecht | Publisher : Irwin Professional Pub

ISBN 10 : 0870946595
ISBN 13 : 9780870946592

Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity..

Building Strong Congregations

Pub Date : 2010 | Author : Bruce Wrenn | Publisher : Autumn House Publishing

ISBN 10 : 9780812704907
ISBN 13 : 0812704908

You probably have a fairly good idea of what it took to construct the building in which your congregation meets. First, there was a recognized need for a building, followed by a bu..

Delivering Knock Your Socks Off Service

Pub Date : 2007 | Author : Performance Associates, Inc | Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 0814430015
ISBN 13 : 9780814430019

Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and gener..