Download " at america s service karl albrecht " Book at link Below

At America S Service

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of the philosophy at wo

ISBN10 : , ISBN13 : UOM:39015013912129

Page Number : 241

Service America

Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity.

ISBN10 : 9780446390927 , ISBN13 : 0446390925

Page Number : 203

Service Within

Mobilize the middle management team and deliver quality service within the organization! Service Within shows how to increase cooperation between departments so that the entire organization works toge

ISBN10 : 9781556233531 , ISBN13 : 1556233531

Page Number : 203

Social Intelligence

Conceived by management consultant, futurist, speaker, and author Karl Albrecht, Social Intelligence goes beyond IQ and EI (Emotional Intelligence) to show how generosity, consideration, and other pra

ISBN10 : 0787979384 , ISBN13 : 9780787979386

Page Number : 289

Service Management 2000

This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help

ISBN10 : 9781562862398 , ISBN13 : 1562862391

Page Number : 16